Katana Cares

Katana Cares is a warranty policy provided by Katana Badminton to its customers for purchases made directly on Katana Indonesia website. Katana Cares is different from Katana return policy.

Warranty Coverage on Rackets:

We offer a 90 days limited warranty covering on:

• What's covered: Only manufacturing defects in the frame, shaft or handle.
• What's not covered: Any damages caused by clashes, over-tension, wear and tear, strings and general use.

If there is any indication of structural damage that could compromise the integrity of the racket frame, Katana Badminton will not offer a replacement under the Katana Cares policy. Additionally, Katana Badminton Indonesia shall not be liable for any damage to rackets that have been strung locally (i.e., not strung by Katana Badminton or through our Pro Stringing service).

Please note that if a claim is approved and a replacement is issued, the replacement racket will be provided without Freebies. Customer can choose to accept the replacement or get the equivalent amount as store credit in the form of Gift Cards/Discount Coupons. Refund option for replacement request is not applicable. In cases where the originally purchased racket is unavailable, we reserve the right to offer a racket of equal value and similar specifications at our discretion.

• Grips and strings are consumable items and are not covered under the Katana Cares policy.
  

  Warranty Coverage on Shuttlecocks:

  • Shuttlecocks (both feather and nylon) do not carry any warranty and do not qualify for replacement.

  Warranty Coverage on Bags, Kitbags & Shoes:

  • The period of warranty coverage: 60 days from the date Katana Badminton Delivered the product.

  • What's covered: Manufacturing defects only.

  • What's not covered: Damages caused manually, wear and tear (for shoes - sole and upper).

  Warranty Claim Process:

  If you experience an issue covered under warranty:

• If approved by our Katana Cares experts, you will receive a confirmation of approval over email.
  
  
• Upon receipt of confirmation of an approval for Katana Cares Warranty Claim, you will need to ship the product at your own expense share the shipping address shared with your E-mail.
  
• Once your product has been delivered, by the courier partner, to Katana Badminton Indonesia, it may take between 3-5 working days to process your request.
  
  
• If Katana Badminton Indonesia accepts the request under the Katana Cares Policy, we will ship out a replacement within 48 hours of accepting the request.
  
  
• If Katana Badminton Indonesia rejects the request, you will be required to arrange return shipping of the product within 72 hours of the rejection of the request. If return shipping arrangements are not made within 72 hours the product may be discarded by Katana Badminton Indonesia.